Support Center

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Where can I buy a smART sketcher® Projector?

You can buy the smART sketcher® Projector both online and in-stores. click here to see our store locator.

How do I set up the smART sketcher® Projector?

Assembly Instructions

What You Will Need:

  • smART sketcher® Projector
  • AC adapter or 4 D batteries
  1. Separate the blue projector head from the white base unit.
  2. Insert the blue unit into the top of the white base until you hear a click. It helps if the blue unit is slightly angled when you push it in.
  3. Pull out the blue legs at the base of the projector.
  4. Plug the AC adapter into the back of the unit. You can also use 4 D batteries (not included). Insert batteries into the battery compartment on the bottom of the projector.
  5. Flip the switch on the back of the projector to turn it on.
  6. Get sketching!

What do the smART sketcher® Projector buttons do?

1. Press the Yellow Square to go to the first drawing.

2. Press the White Arrows to Go Forward or Backward a step.

3. Press the Blue Circle to Go to the Previous Drawing or Press the Purple Pentagon to Go to the Next Drawing.

4. Press the Star Button to repeat the last step.

How do I draw SD card content? (without using the app)

How to draw using an SD card

What You Will Need:

  • smART sketcher® Projector
  • 1  Pre-loaded SD Card
  • Drawing tools such as pencils, crayons and markers
  • Paper

1. Turn ON the projector by switching the power switch.

2. Insert the SD content card into the top of the Projector. The first drawing on the SD card will be projected.

3. Press the Purple Pentagon to go forward and browse through the SD content to select a drawing.

4. Once you have selected a drawing, press the white Forward arrow to start. Trace the projected step, than press the white Forward arrow to move to the next step.

5. When you’ve completed all the steps, finish drawing by adding your own details and color.

How do I draw SD card content? (using the app)

How to draw using an SD card and a device

What You Will Need:

  • smART sketcher® Projector
  • 1  Pre-loaded SD Card
  • A smart device
  • Drawing tools such as pencils, crayons and markers
  • Paper

1. Turn ON the projector by switching the power switch.

2. Insert the SD content card into the top of the Projector. The first drawing on the SD card will be projected.

3. Connect your mobile device to the smART sketcher Projector via Bluetooth. (See instructions on how to connect the App for further details.)

4. The App will download the SD content onto the smart device. This step occurs only once for each SD card used.

5. In the App main screen, swipe right or left to browse all the drawings available on the SD card.

6. Select your desired drawing by pressing it and click the Start button to begin the drawing activity.

7. The screen will show your selected drawing and the number of steps.

8. Click the Forward arrow button to draw the first step.

9. Keep drawing and clicking the Forward arrow button until you have completed all of the steps.

10. Great job! When your drawing is done you can add more colors and details as you want.

How do I connect the smART sketcher® Projector to the app?

What you will need:

  • smART sketcher® Projector
  • A smart device – running either iOS 9.0 and above or Android 5.1 and above.
  • The smART sketcher® App (iOS or Android)

1. Turn on your smART sketcher® Projector.

2. Download the smART sketcher® Projector App from the relevant App store.

3. Turn on Bluetooth on your device. Noteno need to pair and/or connect your device to the smART sketcher® Projector from your device Bluetooth settings menu; The App will automatically locate the smART sketcher® Projector.

4. Open the smART sketcher® App on your device.

5. Click the “I have a smART sketcher” button in the welcome screen and navigate to the Bluetooth connection screen (you might need to provide permission to enable Bluetooth connection). On Android, you will need enable Location services and to provide permission for Location services; this is required in order to allow the App to connect to the smART sketcher® Projector. You can see more details in the following Link.

6. The App will search for a nearby Projector. If a Projector is found, it will automatically connect to it.

If no smART sketcher® Projector is found, you can click the “Try Again” button to re-try a connection establishment.

7. If multiple Projectors are nearby, the App will display a list of the detected Projectors. Select the Projector you want to connect to from the list.

8. Success! The App is now connected to the smART sketcher® Projector via Bluetooth.
If an SD card is inserted into the smART sketcher® Projector and the smART sketcher® Projector successfully detected the SD card, you will see the drawings that are located on the SD card. You are now ready to draw using the content inside the SD card or to take a picture and sketch it.

If no SD card is detected by the smART sketcher® Projector you will see the Add an SD card! screen. This doesn’t mean that the App is not connected to the smART sketcher® Projector via Bluetooth, it just means that no SD card is detected. You can still take a picture and sketch it (click the Camera button and follow the instructions).

If your app still fail to connect to the smART sketcher® Projector, follow the troubleshooting steps in this Link.

How do I take a picture using the mobile App?

With smART sketcher®, you can draw anything you can see. Just take a picture and begin!

1.  Make sure your smART sketcher® Projector is connected to the App using Bluetooth.  (See instructions on how to connect the App for further details.)

2. On the main screen, click the Camera icon to launch the camera preview screen.

3. Take a picture using your in-app camera. It will appear on your screen.

4. Choose one of the three filters at the bottom of the screen.  Adjust the brightness by swiping the slider.

5. Press the checkmark to transfer the image to the smART sketcher® Projector.

6. Get Sketching!

How do I sketch a picture from my photo library?

With smART sketcher®, you can sketch any picture you’ve saved on your smart device!

You will first need to enable Photo Library Access from the App Settings and optionally grant OS permission depending on your mobile device OS platform and version. Notice that this is required only once.

1. Make sure your smART sketcher® Projector is connected to the App using Bluetooth.  (See instructions on how to connect the App for further details.)

2. Enable access to your photo library by going to “Settings” at the top of your screen.

An adult may need to help with this step to verify parent consent.

3. Go back to the main screen, click the Camera icon.

4. In the Camera preview screen, click the photo on the bottom right. (It’s probably the last photo you took with your device.) That will give you access to your photo library.

5. Choose a picture from your library.  It will appear on your screen.

6. Select one of the three filters at the bottom of the screen.  Adjust the brightness by swiping the slider.

7. Press the checkmark to transfer the image to the smART sketcher® Projector.

8. Get Sketching!

How do I save a picture?

To enable the App to save a picture taken with the in-app camera you must first Enable the Photo Library Access (by default it is disabled).

1. Open your smART sketcher® app and go to the settings icon at the top left corner of the main screen. Drag the icon to the right to access.

2. Enable the Photo Library Access.

3. Images taken on the app will then be automatically saved to your device gallery.

What is a Super smART subscription?

To ensure the best experience for the smART sketcher® users, we now offer a monthly auto-renewing subscription to premium content available for subscribed users only.

Super smART subscribers will receive and enjoy 5 new premium drawing activities every week (released during the weekend), to a total of 20+ new drawing activities per month . By subscribing to our Super smART subscription, you will get content that enhances your child’s creativity and learning skills consistently.

Try the Super smART subscription by signing up to our 1 month free-trial¹. We’re pretty sure you’re going to love this, but if you don’t, you can cancel your subscription anytime.

Minimum Requirements:

  1. An active internet connection.
  2. smART sketcher App version 5.10 or above for Android devices.
    smART sketcher App version 4.02 or above for Apple devices.
    smART sketcher App version 5.25 or above for Amazon Fire devices.
  3. Subscriptions is currently available on Android, Apple and Amazon fire mobile devices that has a configured payment² method (credit card, etc.) in the Google Play store, Apple App store or Amazon App store.

¹ A 1 month free-trail is available only for new subscribers.

² All payments are processed by the relevant platform store (i.e. Apple App store, Google Play store or Amazon App store).

How do I sign up for the Super smART subscription?

With the Super smART subscription you will receive premium content every week! – 5 new drawing activities that are released during the weekend. You can easily sign up to the subscription by following the next steps:

1. In the main screen, Move the toggle button to “Super smART”.

2. In the following screen, click on “Subscribe Now” button.

3. In the next screen, clicking on “Buy Now” will direct you to Google Play store / Apple App store / Amazon App store subscription page where you can complete the purchase.

The subscription content appears under the “Super smART” screen.
After purchase is complete, you will receive your first subscription package with 5 new drawing activities. Every weekend (of the following week), you will receive a new subscription package with 5 more new drawing activities for as long as your subscription is active.


Note: It is also possible to subscribe directly from the Settings screen: open the settings screen and scroll down to the ACCOUNT section. Click “Subscribe to Super smART” and follow the instructions.


Troubleshooting

Internet connection

Please make sure that Internet connection is enabled. Internet connection is required in order to use Super smART subscription, complete a purchase or cancel it. App will automatically detect if internet connection is disabled and will pop a message reminding you to enable the internet connection.

“Internet connectivity is required for Super smART subscription. Make sure you are connected.”


Purchase Verification 

If purchase verification process failed (The app did not receive a purchase confirmation from Google / Apple / Amazon), the app will consistently try again. If the issue is not resolved, contact our customer services for help.

“We couldn’t verify your subscription purchase against Google Play store. Please contact our customer support.”


Device Compatibility

Certain devices do not support subscriptions features (due to restrictions that are set by Google / Apple / Amazon). If that is the case, the App will show the following message:

“We encountered a problem while creating your subscription – the subscription feature is not supported on the current device.”

If you encounter any other issue using the subscription feature, please contact our customer support.

How do I cancel my Super smART subscription?

If you wish to cancel your Super smART subscription, you may do so by following the below steps:

On Android mobile devices:

1. Open the Google Play Store App.

2. Select “Subscriptions” from the navigation menu and scroll down to the smART sketcher projector app.

3. Click on smART sketcher projector subscription to open the subscription details and action page.

4. Click on “Cancel subscription”.

On Apple mobile devices:

1. Open the Settings App.

2. Tap your name, then tap “Subscriptions”. If you don’t see “Subscriptions” in the Settings app, tap “iTunes & App Store” instead. Tap your Apple ID (which is usually your email address), then tap View Apple ID. Sign in, scroll down to Subscriptions, then tap Subscriptions.

3. Locate and tap the smART sketcher projector app.

4. Tap on “Cancel subscription”.


On Amazon Fire devices:

1. Open the Amazon Appstore App.

2. Select “Subscriptions” from the navigation menu and scroll down to the smART sketcher projector app.

3. Click on the “MANAGE” button in the smART sketcher projector app line.

4. Un-check “Auto-renew this subscription” and click “SAVE”.

For further details visit: Google’s Help center or Apple’s Help center or Amazon’s Help center.

You can also cancel your subscription from inside the smART sketcher projector app:

  • Open your smART sketcher® app and click the settings icon at the top left corner of the main screen. Drag the icon to the right to access.
  • Under Account Settings, click on “Cancel Super smART subscription”. This action will redirect you to the Google Play Store / Apple App store / Amazon App store subscription page, where you can unsubscribe.

My Projector is on, but I can’t see an image.

Check your SD card.

If the SD card isn’t inserted properly, you won’t see an image (you will just see an Insert Card message). Make sure the flat side of the card faces outward and the card is fully inserted. Turn the Projector off and then on again and see if that helps.

In addition, we strongly recommend using the provided AC adapter as batteries may drain fast.

My SD Card isn’t working. What should I do?

There could be one of several solutions.

1. The SD might not be inserted correctly. Make sure the flat side of the card faces outward. Wiggle it gently to make sure it’s all the way in.

2. The SD card insertion might not been detected by the smART sketcher® Projector. You can try to trigger an SD card detection by pressing the two white arrow buttons on the Projector. You should first press the Right arrow button, keep it pressed and then press on the Left button for at least 2 second and then release both.

We suggest to try several times to perform the process detailed above to trigger the SD card detection.

3. Each SD card only works with a single smART sketcher® Projector. Once it’s programmed into one Projector, you can’t move it to another. If you have more than one Projector, make sure you’re using the SD card in the correct device. If you see the below “Activation Err” message, it means the SD card may already be programmed into another Projector.

You can try to fix the activation error by following the steps in the following Link.

If neither of these solutions work, contact us for a solution! In the meantime, you can still use the smART sketcher app to sketch your pictures or to draw your SD card drawing by using the SD card SOS feature.

How to fix Activation Error?

If you see an Activation Error message when using your SD card, follow the below steps to try and fix it.

Make sure to perform this procedure only on a SD card with activation error!.

Make sure to perform this procedure only when the smART sketcher® Projector is powered by the AC adapter and not by batteries.

What you will need:

  • smART sketcher® Projector
  • The smART sketcher® App

Note – the procedure is only supported with the App versions listed below:

  •  For Android smART sketcher® App version 4.05 or above.
  •  For iOS smART sketcher® App version 3.42 or above.

1. Make sure your SD card is inserted to the smART sketcher® Projector ear and the Activation Err message is projected.

2. Launch the smART sketcher® App and connect to the smART sketcher® Projector via Bluetooth (Link).

3. In the main screen, drag right the Settings wheel and release it to enter the Settings menu.

4. Click on Try Activation Error Fix

5. You will see a confirmation message, as below. Click the OK button, remove the SD card and insert it back again.

What is the SD Card SOS?

The SD card SOS is an App feature that allows you to project and draw your SD card drawings even if there is no SD card in the smART sketcher® Projector ear. It’s a great way to draw if your SD card is lost or broken.

Prerequisites:

  • A mobile device/tablet with the smART sketcher® Projector App installed.
  • The SD card content already downloaded on your mobile device/tablet. This happens automatically the first time you connect the App to the smART sketcher® Projector and an SD card is present.
  • No other SD card in the smART sketcher® Projector ear.

Limitations:

  • When using SD card SOS mode, each step of the drawing is transferred to the smART sketcher® Projector via Bluetooth. As a result, it takes more time to project a drawing.
  • No animations will be shown on the smART sketcher® Projector.
  • The navigation between drawings and steps is done solely through the App. Clicking on the smART sketcher® Projector buttons will not trigger any operation.

How to enable SD card SOS feature:

1. Turn-on your smART sketcher® Projector.

2. Turn-on Bluetooth on your mobile device/tablet and launch the smART sketcher® Projector App.

3. Connect the App to the smART sketcher® Projector via Bluetooth.

4. In the main screen, drag the Settings wheel to the right and release it to enter the Settings menu.

5. Enable the SD card SOS toggle button. After the toggle is enabled, click the back arrow button to return to the main screen.

If no SD card content was found on your local mobile device, the following message will be shown:

If another SD card was detected in the smART sketcher Projector ear, the following message will be shown:

6. When you return to the main screen: if you have a single SD card content downloaded on your mobile device, you will see the drawings of this SD card. If you have multiple SD cards content downloaded you will be prompted to select the desired SD card content to use.

Single SD card content available:

Multiple SD cards content available. Select your desired SD card content:

To return back to the SD cards content selection dialog, click the back arrow button on the bottom left corner of the screen:

7. To start sketching, select a drawing as usual and follow the instructions.

What kind of power does smART sketcher® Projector need?

The smART sketcher® Projector operates using either an AC adaptor or 4 D batteries.

Plug the adapter into the back of the projector, or insert 4 x D batteries in the compartment at the bottom.

How can I dim the Projector light?

You can control the smART sketcher® Projector brightness and dim the Projector light from the App settings.

1. Turn-on your smART sketcher® Projector

2. Turn-on Bluetooth on your mobile device/tablet and launch the smART sketcher® App

3. Connect the App to the smART sketcher® Projector via Bluetooth

4. In the main screen, drag right the Settings wheel and release it to enter the Settings menu

5. Drag the Projector Brightness slider to decrease or increase the Projector light

∗ If you are using batteries, it is recommended that you will connect an AC Adapter to the smART sketcher® Projector before performing the above steps

∗ The brightness level of the smART sketcher® Projector is not saved between operations. If you wish to dim the Projector light, you will need to repeat the above steps each time you turn-on the Projector

I can’t connect the App via Bluetooth

In order to locate and connect to the smART sketcher® Projector, the App requires that Bluetooth will be enabled on your mobile device/tablet. If your device fails to connect to the smART sketcher® Projector follow the troubleshooting steps below. Please note that the steps are different for iOS and Android.

First, make sure that:

  • Your smART sketcher® Projector is turned on.
  • Bluetooth is Enabled on your mobile device/tablet.
    Note: no need to pair and/or connect your device to the smART sketcher® Projector from your device Bluetooth settings menu; the App will automatically locate the smART sketcher Projector.
  • No other device is currently connected to the smART sketcher® Projector (only a single device can be connected at the same time).
Android troubleshooting

Make sure your are using smART sketcher® Projector Android App version 4.11 or above as it includes several Bluetooth connection fixes, most notably a check for whether Location services are enabled or not.

Enable Location services

If the App fails to locate the smART sketcher® Projector, please make sure that Location services are Enabled on your mobile device. This is done from your mobile device settings menu and may change per vendor and Android version. The App will automatically detect if Location services are enabled or disabled. If Location services are disabled, the App will show a message prompting you to enable Location services.

Click the OK button and the App will redirect you to the Android Location services settings where you can enable it. Please note that on some mobile devices the App won’t be able to redirect you to the device Location services settings and you will need to manually enable Location services via Android settings.

Verify the smART sketcher® Projector is not paired with your device via the Android Bluetooth settings menu

You should not pair/connect the smART sketcher® Projector to your device via the Android Bluetooth settings menu. This will prevent the smART sketcher® Projector App from finding the smART sketcher® Projector. To verify the smART sketcher® Projector is not paired in your Android Bluetooth settings menu:

1. Open your mobile device Bluetooth settings menu.

2. Verify the smART sketcher® Projector doesn’t appear in the list of paired devices.

3. If the smART sketcher® Projector (named: smART_sketcher) appears in the list of paired devices, make sure to unpair it.

First time usage of the App

To enable in-app Bluetooth connectivity, Android requires that:

  • Location services will be enabled.
  • The App will have access to Location services data.

This means that the user needs to provide the app permissions to access Location data. This is a one-time step; once the permission was provided, the app will not ask for it again. This is required on devices running Android 6.0 and above, but may also be needed on Android 5.0 devices depending on your device vendor and model.

1. Open the smART sketcher® Projector app on your device.

2. Click the I have a smART sketcher button in the welcome screen.

3. Click the Continue button in the Bluetooth screen

4.  The App will automatically detect if Location services are Enabled or not. If Location services are disabled, the below message will be shown prompting the user to enable Location services.

Click the OK button and the App will redirect you to the Android Location services settings where you can enable it.

Please note that on some mobile devices the App won’t be able to automatically redirect you to the device Android Location services settings and you will need to manually enable Location services in Android settings.

5. If access to Location services wasn’t previously granted for the App, the below explanation message regarding the need to approve the App access to Location services will appear. Click the OK button to proceed.

6. The Android system dialog to allow access to the device location will appear. click ALLOW to authorize access to the app. Note: the message is a system message provided by the Android platform and may be a little bit different depending on your device vendor and model.

7. Bluetooth scanning will start to detect your smART sketcher® Projector.

I’ve accidentally clicked the DENY button when asked to allow access to the device location. What should i do?

1. Go to the Bluetooth screen and click the Continue button.

2. Click the OK button in the explanation message dialog.

3. When prompted by the Android system dialog to allow access to the device location click ALLOW.

I’ve accidentally clicked the DENY button (while selecting “Don’t ask again”) when asked to allow access to the device location. What should i do?

If you denied the App access to your device location and selected “Don’t ask again”, the Android system will not prompt you again to allow access. Instead, you will need to manually enable Location access permission for the smART sketcher® app. Note: the actual screens and steps may be a little bit different depending on your device vendor and model.

1. Go to the Bluetooth screen and click the Continue button.

2. The below dialog message will appear. Click the Grant button to open the Android settings properties for the smART sketcher® App.

3. In the opened Android settings properties screen for the smART sketcher® App locate the App Permission settings and click it (the actual screen might look a little bit different depending on your device vendor and model.

4. Click the Location toggle to allow the smART sketcher® App access to your device location. Afterwards, click the back button twice to return back to the app.

iOS troubleshooting

To enable in-app Bluetooth connectivity, iOS requires that:

  • Bluetooth will be enabled.
  • The App will have permission to use Bluetooth.

This means that the user needs to make sure Bluetooth is Enabled and to provide the App permissions to use it. This is a one-time step; once the permission was provided, the App will not ask for it again. Bluetooth access privileges are required on devices running iOS 13 and above (see this link).

Devices that were upgraded to iOS 13 and above need to update the smART sketcher® App to version 3.56 (or above) in order for the app to comply with the OS requirements. Running older versions of the smART sketcher® App will result in the App exit. 

First time usage of the App

1. If your device Bluetooth is turned on, the smART sketcher® App will automatically start scanning for the smART sketcher® Projector.

2. If your device Bluetooth is turned off in Settings, the following system dialog will be shown. Click the Settings button to go the iOS Settings screen.

In the Settings screen, turn on Bluetooth.

3. If you reach the Bluetooth screen in the App and clicking the Continue button does nothing, it might be that your device Bluetooth is turned on in Settings, but it is disabled in the Control Center.

Swipe up from the bottom of the screen to launch the Control Center. Make sure Bluetooth is enabled.

For devices running iOS 13 version and above

A system dialog message will appear asking to allow the app Bluetooth access.  click OK to authorize Bluetooth usage by the app.

I’ve accidentally clicked the “Don’t Allow” button when asked to allow Bluetooth usage to the app. What should i do?

If you denied the App Bluetooth usage, the iOS system will not prompt you again to allow usage. Instead, you will need to manually enable Bluetooth permission for the smART sketcher® app.

1. Go to the Bluetooth screen and click the Continue button.

2. The below dialog message will appear. Click the OK button to open the settings properties for the smART sketcher® App.

3. In the opened settings screen for the smART sketcher® App click the Bluetooth toggle to allow the smART sketcher® App Bluetooth usage. Afterwards, click the back button to return back to the app.

How do I create a Flycatcher account?

The Flycatcher account creation is a one time setup. Flycatcher is the corporate name for the smART sketcher® Projector. Once an account is created, the App will remember the account details. Your Flycatcher account can then be used for all future products from the company. If you already have a Flycatcher account, follow the steps in this Link.

1. Download the smART sketcher® App to your mobile device. It’s available on the Apple Store, Google Play and Amazon App Store.

2. Open the App and click the “I have a smART sketcher” button in the welcome screen.

3. Follow the assembly steps or click SKIP to skip the assembly instructions.

4. The App will search for a smART sketcher® Projector. Make sure your Projector is nearby and turned ON.

5. In the Account Creation screen, enter your first and last name, your email address and select a password. Click “Next” to continue.

6. In the Parent consent dialog, answer the mathematical challenge to verify your agreement.

7. In the next three screens, fill in the details for the person who is going to use the App. These include a nickname, gender and birth year. Select an Avatar and interests from the list.

8. That’s it! Your account is ready.

Next time when you open the App, click the “I have a smART sketcher” button – the App will automatically sign-in using your created account.

How do I manage my profiles?

Each account can contain up to 8 profiles, with Different Nickname, interests and profile picture. You can simply add or delete a profile according to the following steps.

Adding a new Profile

Click the profile selection button at the top right corner of the Main screen.

Click on the “Add Profile” button.

In the following screens, fill out the wanted Nickname, gender, age, interests and choose a profile picture. When finished, you will see your new profile in your profiles screen, ready to be selected.

Deleting a Profile

If you wish to delete a profile, click on the settings icon at the top right corner of the Profiles screen.

You can now drag the profile you wish to delete to the trash area.

Editing a Profile

If you wish to edit a profile, click on the settings icon at the top right corner of the Profiles screen.

Click the editing button on the profile you want to edit. You can now change the configuration of the profile (Nickname, gender, age, interests and profile picture).

How do I log in to the smART sketcher® App?

If you already have a Flycatcher account, you can sign in to the App with it.

1. Open the smART sketcher® App.

2. Click the “Sign in with Flycatcher ID” link in the bottom of the welcome screen.

3. The App will search for a smART sketcher® Projector. Make sure your Projector is nearby and turned ON.

4. In the “Sign In to your account” screen, fill-in your Flycatcher account email address and password.

5. Click the  “Sign In” button.

6. Tada!  You are now signed to the App with your Flycatcher account ID.

I forgot my account password. What should I do?

If you forgot your account password, you can initiate a password recovery from within the App. The password recovery process includes 3 steps:

  1. Initiating the password recovery process by entering the Email address you used for registration.
  2. You will receive an Email with a recovery code that you need to enter in the App. Notice: the recovery code is valid for 30 minutes, after that it will expire.
  3. Once the recovery code is verified successfully by the App you will be prompted to enter a new password for your account.

Password recovery is supported starting from the following versions (and above):

  • iOS – version 3.30
  • Android – version 3.9

To initiate a password recovery:

1. Open the smART sketcher® App.

2. Click the Sign in with Flycatcher ID or Sign in with a different Flycatcher ID link in the bottom of the welcome screen.

3. In the Sign in to your account screen, click the FORGOT PASSWORD link.

4. Enter the Email address that was used for your account registration. Click the Send me verification email button and we will send you an Email with a verification code.

5. Enter the verification code you received by Email in the Code field and click the Verify my account button. If a valid verification code was entered you will be promoted to select a new password. In case you didn’t receive an Email with the verification code (verify it’s not in your email junk folder), click on the Resend the verification code link and we will resend the code again.

6. Enter your new password in the Password fields. Click the Reset Password button to complete the password recovery process.

7. The password recovery process completed successfully. A click on the OK button will redirect you to the Login page. Enter your account Email address and your new password to login into your account.

How can I change my account password?

You can change your account password from within the App. As a safety measure you are requested to enter your current password before you can create a new password.

Please note that you are changing your Flycatcher account password. If you have other Flycatcher Apps; the account password change will also apply to these Apps as well.

1. Open the App and click the “I have a smART  Sketcher” button in the welcome screen.

2. The App will search for a smART sketcher® Projector. Make sure your smART sketcher® Projector is nearby and turned ON.

3. In the Main screen, locate the Settings Cogwheel icon at the top left corner of the screen. Drag the icon to the right to access the Settings screen.

4. Scroll down to the Account section and click on Change Password.

5. In the Change Your Password dialog, please enter your current password and the new password you want to create (you will be requested to enter the new password twice to prevent any typo mistakes). Click the Save button to complete the change.

6. Your new password is now updated in our system.

How can I delete my account?

You can delete your account from within the App. Please note that the App uses your Flycatcher account that is also synced to any other Flycatcher products you may have.  Once you delete your Flycatcher account, your smART sketcher® App and any other Flycatcher product Apps (like the smART Pixelator™) will stop working.

To delete your Flycatcher account:

1. Open the App and click the “I have a smART Sketcher” button in the welcome screen.

2. The App will search for a smART sketcher® Projector. Make sure your smART sketcher® Projector is nearby and turned ON.

3. In the Main screen, locate the Settings Cogwheel icon at the top left corner of the screen. Drag the icon to the right to access the Settings screen.

4. Scroll down to the Account section and click on Account Settings.

5. In the Account Settings sub-menu click on Delete Your Flycatcher account.

6. The below warning message will be shown to verify the delete account action. Click the Delete button to confirm your account deletion.

7. You will be prompted to enter your account password. Enter your password and click Next. Your account will be deleted and you will be logged out from the App.

I can’t create an Account

In order to create an account, your device must be connected to the internet (via Wi-Fi or cellular network). So, please verify that you have an active internet connection before you start the account creation process.

If you receive the following message: “A user with the same email address is already registered in the system.“, it means that an account with the same Email address is already registered in our system. As the Flycatcher account is shared with multiple Flycatcher products it is possible that you already created a Flycatcher account in one of our other Apps (the smART pixelator App for example). In this case, no need to create another account; you can login with your Flycatcher account credentials also to the smART sketcher projector App. See more details in this Link.

If you forgot your Flycatcher account credentials, use this Link to learn how to initiate a password recovery.

What’s the difference between a smART sketcher® account and a Flycatcher account?

Your smART sketcher® account actually IS a Flycatcher account. Flycatcher is the corporate name for smART sketcher®. As Flycatcher releases additional products, your account will work on all of them.

Can I use my Flycatcher account on multiple devices?

Sure. If you already have a Flycatcher account, you can sign-in to the App with it from multiple devices.

1. Open the smART sketcher® App.

2. Click the “Sign in with Flycatcher ID” link in the bottom of the welcome screen.

3. The App will search for a smART sketcher® Projector. Make sure your Projector is nearby and turned ON.

4. In the “Sign In to your account” screen, fill-in your Flycatcher account email address and password.

5. Click the  “Sign In” button.

6. Tada!  You are now signed to the App with your Flycatcher account ID.

Does the App support multi-language?

Yes. The smART sketcher® App has multi-language support. We currently support more than 15 languages and we will be adding more languages soon.

To select a different language:

1. Open the smART sketcher® App.

2. Click the language selection button at the top left corner of the Welcome screen – initially it will show: ENG.

3. Select your desired language from the list and click the “Done” button.

4. The App language will change to the selected language.

Do I need a smart device to use the smART sketcher® Projector?

You can draw and sketch with smART sketcher® Projector without a smart device using the SD cards. However, to connect to the App and sketch pictures that you take with your device camera or that you already have in your photo library, you’ll need a smart device.

How does smART sketcher® help kids learn?

Kids learn by playing. smART sketcher® bridges the gap between schoolwork, homework, and fun, engaging kids with technology, while teaching them core skills. Learn-A-Language Alphabet Packs are based on national curriculum standards. Each pack contains step-by-step letter writing and age-appropriate skill builders. Many of the words appear in the national reading vocabulary lists. The activities are in line with the Common Core Standards for Reading Foundational Skills.

The smART sketcher® Creativity Packs enhance kids’ small motor development, creativity, and story-telling, all important skills for 21st century learners.

Download the User Manual

Download the complete user guide in PDF for your smART sketcher®

Get Guide Now

Have another question?
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